Trust & Compliance Center
All of our privacy commitments, cookie controls, and data practices in one dedicated experience.
Trust & compliance center
Choose how we handle your information in just a tap.
Privacy Policy
We are committed to protecting your personal data. This privacy policy describes how we collect, use, and safeguard information when you use our website or services.
The personal data we collect may include your name, contact information, details of your stay, and identification documents required for booking or legal purposes.
Key promises
-
01
Clear collection
We only request what is necessary for bookings, compliance, and concierge services.
-
02
Measured retention
Data is stored for the minimum period we need to support your stay and legal obligations.
-
03
Responsive team
Request clarifications or changes at any time and expect a personal response.
What we do
How we use collected data
We use this information to process bookings, improve our services, and comply with legal obligations. We may share data with service providers (such as payment processors or property managers) as necessary to deliver our services, but only under strict data protection agreements.
Your control
Your rights & retention
We implement security measures to protect your data and retain it only as long as necessary. You have the right to access, correct, or request deletion of your personal data, as well as other rights under applicable data protection laws.
Need help?
Talk to our data team
If you have questions about our privacy practices or wish to exercise your rights, please contact us at reservations.england@joivy.com.
We typically respond within two business days.